This product is designed for Service- and Consulting-oriented businesses that provide services and support of products. Some applications include: Computer hardware- and software-related companies used for Support and Dispatch of Technicians, Appliance service and repairs, Electronics Distributors and Manufacturers that provide service and telephone support, Telecommunications interconnect companies, etc. By: AKA Consulting

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Dynamite Duo is a full featured Service Management System combined with an innovative Customer Relationship Management System. Together, they track field service calls and installations, in-house repairs to customer equipment, service contracts, technician calendars, customer purchase history and profitability, sales orders, and contact information. By: South By Southwest

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This Program brings you world class Project Management. It increases Project control while enhancing productivity and efficiency by measurable amounts. Interfaces with Service and Job Costing. The Visual Project Manager has specific tools for project managers and customer service reps. It handles all requests into the organization and all the activity performed on a customer or project – whether it’s billable or not. It is filled with options for collecting, sorting and filtering data based on products or services to sell or be sold. It tracks every stage of the pipeline and allows probability assignment to each stage. Know the real cost of customer service policies, the effectiveness of personnel. It documents all customer interaction and makes that valuable information available throughout the enterprise and can be sorted and filtered. Everyone in the company can have access to every instance of communication with each client or customer, or not, based on permissions. This tool acts as a shell upon which other VAM activity is initiated (always related to a project and contact). Whether that activity is related to Sales, Front end Call Center, Production, Job Management, Service, or back office activity, all work is more easily co-managed, scheduled, and prioritized using inherent Request and Activity management functionality. Business rules and desired workflow can be predefined and managed through the RM Control Panel. This tool helps Users to stay on task and identify priorities. For management, it allows you to track opportunities and responses more closely, defining profitable methods and people for enhancement and identifying problematic methods for correction. Finally, use the power of AccountMate to consolidate your activity and increase the effectiveness of Customer Service, Sales, and Project Management. By: Analysis & Information Services, Inc.

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This Program brings you world class Project Management. It increases Project control while enhancing productivity and efficiency by measurable amounts. Interfaces with Service and Job Costing. The Visual Project Manager has specific tools for project managers and customer service reps. It handles all requests into the organization and all the activity performed on a customer or project – whether it’s billable or not. It is filled with options for collecting, sorting and filtering data based on products or services to sell or be sold. It tracks every stage of the pipeline and allows probability assignment to each stage. Know the real cost of customer service policies, the effectiveness of personnel. It documents all customer interaction and makes that valuable information available throughout the enterprise and can be sorted and filtered. Everyone in the company can have access to every instance of communication with each client or customer, or not, based on permissions. This tool acts as a shell upon which other VAM activity is initiated (always related to a project and contact). Whether that activity is related to Sales, Front end Call Center, Production, Job Management, Service, or back office activity, all work is more easily co-managed, scheduled, and prioritized using inherent Request and Activity management functionality. Business rules and desired workflow can be predefined and managed through the RM Control Panel. This tool helps Users to stay on task and identify priorities. For management, it allows you to track opportunities and responses more closely, defining profitable methods and people for enhancement and identifying problematic methods for correction. Finally, use the power of AccountMate to consolidate your activity and increase the effectiveness of Customer Service, Sales, and Project Management. By: Analysis & Information Services, Inc.

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Prism’s operational route management and service equipment desktop software (with hand held add on) for scheduling/dispatching a field force of route salespeople, delivery drivers, pre-sell staff or service technicians. ServQuest handles the operation for companies who deliver product, sell off the truck, pre-sell or install, service and repair equipment. The software schedules and generates service work orders, dispatches the field force, tracks equipment on site and on the truck, and provides many reports, such as information on a route profitability and /or technician’s productivity. By: Prism Visual Software

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MiniMate/Equipment Service (MiniMate/EQ) runs on Pocket PC devices connected via Bluetooth, WiFi, cellular, or a direct wired connection through ActiveSync. MiniMate/EQ mobilizes service technicians and enables them to install, service, pick up and repair equipment with the needed information at hand. The synching is easy and transparent, using ODBC connections and Sybase’s MobileLink. This mobile module targets companies that dispatch technicians on an as needed or a scheduled basis to service equipment at customer sites. MiniMate/EQ is simple to sell, install, and train. MiniMate/EQ works with Prism’s ServQuest and Dispatch desktop module. By: Prism Visual Software

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